Optimization Team at Multiplica

Recent Posts

3 Simple Ways to Avoid Failed A/B Tests

Posted by Optimization Team at Multiplica on July 29, 2019

Even though you may be testing your website rigorously, you could unknowingly be making crucial statistical errors that are preventing your conversion rates from growing. These errors could be skewing your testing results, giving you false data. What’s worse is that your team is likely using this false data to optimize your website, increase conversions, and grow your company or department.

This is why valid, error-free A/B testing results are so important.

Check out our quick 3-step checklist for performing accurate A/B tests and retrieving valid data so that you can build an overall successful optimization strategy for your business:

Step 1: Before Testing

• Analyze your Analytics tool data to help inform you of what to test.
• Pick 3 metrics (e.g. Revenue, Conversion Rate & Bounce Rate) that you want to improve.
• Validate the data and metrics chosen with a 2nd source, such as your internal backend solution to ensure that the data is telling the same story in both sources.

Step 2: During Testing

• Ensure that you set up click goals (the basic goals to measure click analysis).
• Ensure that your test is able to track the metrics you selected in step one – the ones that you want to improve.
• Monitor tests closely during the early days. As the test progresses, ensure you are thinking of ways to amplify results.

Step 3: After Testing

• Evaluate the results of your click goals and metrics.
• Check for anomalies in the data (spikes and dips) that may have been caused by large purchases or promotions.
• Most importantly, understand that if a test fails there is always something to learn from it!

Need help with testing and optimization? Email us at optimization@multiplica.us

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Topics: AB Testing

8 Common UX Mistakes that Even Big Brands Still Make

Posted by Optimization Team at Multiplica on July 09, 2019

You have an optimized homepage, attention-getting CTAs, and a mobile-friendly site. But are you still losing customers due to a friction-filled user experience? If so, you’re not alone. Even large brands with countless resources sometimes get UX wrong on their most important landing pages. So that you can quickly identify weaknesses in your own UX, here is a snapshot of eight seemingly no-brainer UX mistakes that even the most well-known websites still make: 

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Topics: User Experience, AB Testing, Optimization

Multiplica is Headed to Digital Travel Summit!

Posted by Optimization Team at Multiplica on June 21, 2019

The Multiplica Team is excited to be a part of Digital Travel Summit 2019, Europe's premier event for digital marketing leaders in the travel industry, on June 25-26 in London.  

What are some of the topics and insights we'll be sharing?

      - how to increase conversions and drive ROI 
      - how to create highly personalized user experiences       
      - current digital marketing trends, challenges, and innovations 
      - strategies for increasing direct bookings 
      - how to take an omni-channel approach to CRO
      - how to leverage complex data and analytics 

Here's how you can connect with us at the event and beyond:


What: Learn more about Multiplica US, a full-service digital marketing agency that specializes in Conversion Rate Optimization, UX/UI, and Analytics for the travel industry, and pick up some of our popular "Get Shit Done" swag! 

Where: Booth 3, Twickenham Stadium, London 

When: June 25-26

Who: Meet our CRO experts Jan Marks, Danielle Schwolow, and Jamey Maloney

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Topics: Travel Industry Optimization, Travel, Travel Industry, AB Testing, Optimization, digital marketing, conversion rate optimization, events

Words that Sell: 9 Ways Copywriting Can Drive Conversions, Engagement for Travel Websites

Posted by Optimization Team at Multiplica on May 21, 2019

Sometimes, it’s not what you say, but how you say it.

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Topics: Travel Industry Optimization, Travel, Travel Industry, Sales, conversion rate optimization, copywriting

How to Optimize Your Travel Website for Voice Search: 6 Simple Strategies

Posted by Optimization Team at Multiplica on February 21, 2019

We are in the midst of a rapid technology shift with the rise of voice search. Google projects that 50 percent of all online searches will be voice searches by 2020, and the devices for these will be in 55 percent of U.S. homes by 2022.  

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Topics: Travel Industry Optimization, Travel, Travel Industry, Optimization, conversion rate optimization, voice search optimization, voice search

How to Use Personalization to Make Users Fall in Love With Your Website [Webinar]

Posted by Optimization Team at Multiplica on February 04, 2019

Did you know that you are in a relationship with your users? 

You could be in the courtship phase and trying to attract new people to your website, or perhaps you’re already “dating” and trying to show your best self so users continue to interact with your brand. Maybe you’re in the “honeymoon phase” where your users can’t seem to get enough of you, or you’ve entered that “comfortable” and familiar stage in a relationship that only comes from having been together for a long time. Or, maybe you’ve hit a rough patch with your users and you’re doing all you can to win back their trust and their hearts.

Most online businesses are engaged in all of these types of relationships simultaneously with different subsets of users, across multiple touch points in their conversion and engagement funnels.

But, no matter what type of relationship a website is in with its users – from new user acquisition to maintaining those loyal brand evangelists – they all want that “one true thing”: for users to fall in love with their product, service, or brand and convert, ideally over and over again throughout the relationship life cycle.  

This Valentine’s Day, we break down the science behind why users fall in love with a particular website (and, just as important, why they don’t) with a special Valentine’s Day-themed webinar on how AI-powered personalization can boost your conversion rate optimization strategy and make users fall in love with your website so that they keep coming back to your brand and you achieve continuous, ongoing conversions from your users.

In the webinar, you’ll learn how to:

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Topics: Travel Industry Optimization, Optimization, "personalization", conversion rate optimization, webinar, AI

How to Optimize Your Website’s Content for Higher Conversions in 2019

Posted by Optimization Team at Multiplica on January 08, 2019

The optimization of your website’s content is critical to boosting conversion rates and authentically creating an engaging user experience. Some trends that are driving changes in the CX can help you exceed customer expectations and enjoy a higher conversion rate in 2019:

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Topics: Travel Industry Optimization, Optimization, content, content marketing

4 Quick, Easy Ways to Optimize Landing Pages for Travel Websites

Posted by Optimization Team at Multiplica on December 06, 2018

 To stand out in a fiercely competitive digital landscape, the best travel websites demand highly optimized, user friendly landing pages to attract and retain users. Even a few small, quick optimizations to your site’s most heavily trafficked landing pages can have a significant impact on your conversion rates, UX, and engagement metrics. 

Here are some of the most impactful, yet fairly simple, optimizations you can make to your site’s landing pages in order to see the best results:

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Topics: Travel Industry Optimization, Travel Industry, AB Testing, Optimization

[Infographic] 6 Ways to Design Better User Experiences on Mobile Devices

Posted by Optimization Team at Multiplica on August 02, 2018

Mobile has now surpassed desktop in volume of online traffic. So regardless of your industry or the type of service or product that you offer, in order to reach users where they are today, your website should be optimized for a great mobile experience.

Here are 6 best-practice approaches to creating a better UX on mobile that will attract, retain, and convert users.

If you need help optimizing your mobile site or improving your UX, send your questions to optimization@multiplica.us.

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Topics: Digital and Media Marketing, User Experience, Optimization

Increase Conversions on Your Travel Website with These 5 Popular Content Trends

Posted by Optimization Team at Multiplica on August 01, 2018

Creating good content for your users at every point in their journey can meant the difference between a conversion or permanently losing their interest in your brand. Quality content that is optimized for your target audience and strikes just the right tone with your user can have a significant effect on your conversion rates.

Here are 4 important content marketing trends you should be following if you want to keep up with the competition and optimize your site for increased conversions and a better user experience:

1. Embrace personalized content

Personalization is one of the top digital travel trends in of 2018, and it’s a key driver of growth and conversion rate optimization. Travelers overwhelmingly value and respond well to personalized experiences and content on travel sites and are much more likely to convert when they feel they’re receiving quality content or offers that are directly relevant to them.

From re-engaging customers who’ve abandoned a purchase to showing highly targeted offers to certain users based on their search behavior or demographics, personalized content can take many forms and appear across multiple channels and touchpoints. But, the key takeaway for 2018 and beyond is that users crave relevant information and are easily and quickly turned off by content that holds no value for them.

2. Be authentic

Travelers are quick to dismiss any type of content that is overtly promotional, misleading, or inauthentic in any way. Today’s online consumers are more likely to respond positively to experiences, people, and emotionally-charged content, not brands or sales-speak.

Consider marketing and travel industry influencer Mark Babin, Marketing Manager for The Westin Grand Cayman. His live stream video from the resort is a stand-out in content marketing for a hospitality brand and quickly gained enormous popularity with users. His authentic approach and behind-the-scenes content gives users an inside look at their destination and makes them feel the experience of traveling to the resort.

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Topics: Digital and Media Marketing, User Experience, Travel Industry Optimization, Travel, Travel Industry, Optimization, content, content marketing